tag:ecomplus.statuspage.io,2005:/historyE-Com Plus Status - Incident History2024-03-15T17:28:19-03:00E-Com Plustag:ecomplus.statuspage.io,2005:Incident/91179212022-01-18T23:30:00-03:002022-01-19T03:17:24-03:00Search API elevated errors<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>23:30</var> GMT-03:00</small><br><strong>Resolved</strong> - Yesterday we experienced elevated errors and some time of major outage on Search API, then we've performed an emergency maintenance of search cluster to improve performance and availability.<br />Maintenance was already scheduled, but we had to perform it with urgency.<br />There were a major outage of Search API from 23:10 to 00:05 (Brasilia time UTC-3), some shards were retrieved earlier and in this case the search for some stores was also reset earlier.<br /><br />THE MAINTENANCE WAS FINISHED AND THE CLUSTER INCREASED, but we are still following up and we apologize for the problems we were unable to avoid. <br /><br />NOTE: Search API outages can disrupts the browsing experience and some integrations, but doesn't makes your shopfront offline and does not interfere with the checkout.</p>tag:ecomplus.statuspage.io,2005:Incident/82603292021-10-18T14:30:00-03:002021-10-18T22:44:46-03:00Elevated Modules API Errors<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>14:30</var> GMT-03:00</small><br><strong>Resolved</strong> - We experienced a high level of API timeout due to network errors in reverse apps requests, especially for freight calculation where the problem is compounded by the slow response of some carrier apps.<br />We identified the issue, solved it and added new cache layers in the Modules API.</p>tag:ecomplus.statuspage.io,2005:Incident/82371562021-10-15T13:37:23-03:002021-10-15T13:37:24-03:00Store API degraded performance<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>13:37</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>12:37</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>11:45</var> GMT-03:00</small><br><strong>Monitoring</strong> - Accumulated Store API internal transactions and webhooks resulted in performance degradation, this also generated a partial outage of the Modules API. Fixes were already made and we're monitoring now.</p>tag:ecomplus.statuspage.io,2005:Incident/73085932021-06-22T20:19:31-03:002021-06-23T10:35:59-03:00Search API intermittence<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>20:19</var> GMT-03:00</small><br><strong>Resolved</strong> - Today we've performed maintenance of search cluster to improve performance and availability.<br />We were hoping to be able to do maintenance without any outage, but unfortunately we had some issues over the course of the day, visible on our status page in Search API historical status and metrics for complex search.<br />There were a total of 31 non-sequential minutes of outage, separately at 12:18, 17:23 and 20:07 (Brasilia time UTC-3).<br /><br />THE MAINTENANCE WAS FINISHED AND THE CLUSTER INCREASED, but we are still following up and we apologize for the problems we were unable to avoid. <br /><br />NOTE: Search API outages can disrupts the browsing experience and some integrations, but doesn't makes your shopfront offline and does not interfere with the checkout.</p>tag:ecomplus.statuspage.io,2005:Incident/72665142021-06-16T19:51:53-03:002021-06-18T23:02:53-03:00Shipping calculation API with degraded performance<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>19:51</var> GMT-03:00</small><br><strong>Resolved</strong> - The incident was identified and resolved. Modules API is fully operational.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>19:22</var> GMT-03:00</small><br><strong>Investigating</strong> - Some stores are experiencing problems with custom shipping and other common freight apps, with slow or empty (few custom shipping cases) responses.</p>tag:ecomplus.statuspage.io,2005:Incident/71972582021-06-08T06:50:00-03:002021-06-08T10:06:20-03:00Default Storefront deploys intermittent outage<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>06:50</var> GMT-03:00</small><br><strong>Resolved</strong> - Storefronts experienced intermittent errors with 503 status due to Firebase Hosting outage. We registered some stores dropping and returning few times in the period between 06:50 and 07:53 (BrasÃlia UTC-3), exactly outage periods may vary by store (Firebase app).<br />Firebase incident detailed here https://status.firebase.google.com/incidents/CwDdn12D5GF6nXewEvUu</p>